FAQ

 

What is this website about?

We are business-to-business (B2B) marketplace to facilitating trade between companies. We help producers find distributors, retailers or industrial buyers, and provide broad selection of quality suppliers to the buyers. As we are B2B marketplace, no business-to-consumer regulations apply on the deals closed on our platform.

 

I am a sole trader, can I use your marketplace?

Yes, of course. Although the trade normally takes full container load cargos, we have created a special segment on our platform, called “Parcel Market”. It is to serve businesses that operate at smaller scale (family owned shops, small factories with limited product series, etc.). When registering, please make sure you click on “Parcel Market” option if you plan to buy or sell in small quantities. When the buyer visits your product display page, he/she will see if you operate only on the “Parcel Market”, and will know what to expect in terms of quantities that can order, and the delivery method (parcel shipping companies). If the Seller registers for the “Industrial Market”, that he/she can ship both full cargo load or boxes (through parcel shipping). In any case, as sole trader, you will be treated as business entity, and no business-to-consumer regulations will apply to your trade and relation with buyers or sellers.

 

Do you charge commissions?

No, we do not charge commissions on your trade. We firmly believe that the subscription model is the best one to help companies trade. After an initial trial period as seller you will be offered to sign-up for the “Parcel Market” or for the “Industrial Market”. Our website is free for the buyers.

 

Do you offer any payment protection?

Yes, we have introduced escrow payment service that guarantees payment when the goods are delivered, and protects both the buyer and the seller. The Buyer deposits the money, the Sellers send the goods, and if everything is fine, the money is disbursed from the escrow to the Seller.  

 

Can we use other payment methods?

Yes, you can negotiate a deal on our platform, and decide how to pay it. As we do not charge commissions, you can use our platform for different tasks (find sellers, pay securely through the escrow, find logistics providers, etc.). As a result, during the negotiations you may agree payment through Documentary Letter of Credit, wire transfer or any other method you consider suitable.  

 

Do you offer dispute resolution services?

In trade, especially cross-border, problems may arise on both sides of the trade. For example, the Seller may not deliver the goods agreed in the quantity and quality agreed or on time, or the Buyer may have other expectations and is not happy with the delivery.  If the payment has been organized through the escrow payment service (see the question on payment protection), both the Buyer or the Seller can file dispute resolution. It is quick and straightforward online arbitration and, as the money is held in the escrow, the execution and the distribution of the payment is also immediate.

 

How can I register?

You have to visit our website www.eutradepoint.com and click on Register/Login button on the top right side. Or you can click on this link https://eutradepoint.com/login?create_account=1 and register on our marketplace

 

Is there a limit on the number of products I can upload?

No, there is no limit on the number of products. The only limit is on the size of the pictures you can upload. For reducing the size of your pictures you can use any available free tool for image size reduction.

 

Can I upload a lot of products at once?

Yes, we have mass upload tool. You have to go to the Mass Upload section on your dashboard, select the category of your products, and download an Excel file. Once you fill in the Excell file, you can come back and upload it. For the images you have to create separate directories per product and upload these also.  

 

Can I be included in your catalogues?

Yes, we prepare catalogues to present the products on our marketplace to different buyers. If you want to be included in our catalogues, please send an email to [email protected]

 

I registered as a Seller, can I also use your marketplace to buy goods?

Yes, of course. After you register as a Seller, please visit your dashboard. The first part will be “Buyer”, and the second part “Seller”. You can use any of the two functionalities to conduct business on our marketplace.

 

I registered as a Buyer, can I also sell on your platform?

You have to register as a Seller in order to be able to start selling on our marketplace. On your dashboard, in the “Edit Buyer Profile” section, you will see the page with your registration information. At the bottom of this page there are two options: I want to register as Seller: 1) on the Industrial Market; 2) on the Parcel market. Please select an option, and click on the “Register as Seller” section on your Dashboard.

 

How can I ship my goods to the Buyer?

You have several options. If you are registered on the “Industrial Market”, you can find a forwarder through SimpliShip, a marketplace for cargo carriers that we have integrated. You will fill-in all the details related to the shipping (address, type of goods, size of the container, if you need special services, the type of transportation – road, sea, air, etc.) and post a request on their marketplace. You will receive offers, choose a carriers, and pass the payment to the Buyer, if you agree so.

For the parcel shipping we have integrated Packlink, a parcel shipping marketplace, that operates in a similar manner in Germany, France, Spain and Italy. You have to open an account with Packlink, and operate through our marketplace in order to obtain offers and selects parcel shipping company.

The third option if to use your own carrier or another parcel shipping company, especially if you are not based in any of the countries indicated above.